Question 1

What happens when I’m on holiday?

Accepted Answer

You can pause or defer your deliveries at any time.
 If you have an online account, you can do this yourself through YourMoo.
 Otherwise, you can phone or email the office and we’ll update your schedule for you.

Question 2

What’s the cut-off time for making changes to my weekly order?

Accepted Answer

The cut-off time is 8pm the day before your delivery is due.

Question 3

How do I remove an item from my delivery?

Accepted Answer

You can remove items through your online account, or contact the office and we’ll do it for you.

Question 4

Can I pause an individual item?

Accepted Answer

Yes — you can pause single products through your online account, or by contacting the office.

Question 5

Can I pause my whole milk round?

Accepted Answer

Yes.
 Long-term breaks, hospital stays, or extended holidays can be arranged through your online account or by contacting the office.

Question 6

What do I do if my order is marked as delivered but I didn’t receive it?

Accepted Answer

Please contact the office on the day of delivery.
 We will speak to your driver and check the vehicle tracker to resolve this quickly.

Frequently asked questions